Return Policy
Return Eligibility
Items may be returned within 30 days of purchase, provided they are in their original condition with all original packaging and documentation. Items must be unused and in the same condition as when received.
Return Process
To initiate a return, please contact us at contactus@cozyiuatelierea.world or call +1 (702) 530-3929. We will provide you with return instructions and a return authorization number. Returns must be shipped to our address at 366 Vanmulligan Ave, Las Vegas, NV 89183, United States.
Refunds
Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within 5-10 business days. Shipping costs are non-refundable unless the return is due to our error.
Non-Returnable Items
Customized items, digital products, and items that have been used or damaged may not be eligible for return. Please contact us if you have questions about a specific item's return eligibility.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.